Contact us
Email support@zominate.com. Include your player ID (in the game under Settings), your device and browser, and a screenshot if you can. We read every message. Reports of abuse or objectionable content are reviewed within 24 hours; other questions usually get an answer within a few days.
Delete your account
- Open the game and tap the Settings gear.
- Tap Delete account.
- Confirm twice. Your base, name, progress and Outpost membership are removed from our servers, and this can not be undone.
Can not open the game? Email support@zominate.com from any address with your player ID and we will delete it for you. The Privacy Policy explains exactly what is removed and what stays without your name.
Report a player
- In any chat (Global, Outpost or Private), tap the player's name on their message.
- Tap Report and pick a reason: spam, abuse or bullying, an inappropriate name, or something else.
- Our team reviews every report within 24 hours and removes objectionable content: it can hide or delete messages, mute or rename players, or ban accounts.
To stop seeing someone, tap their name and choose Block. You will no longer see their messages in any chat, and they can not send you private messages. To hide all chat, for example for a younger player, go to Settings and turn Chat off. For anything serious, or a problem outside chat, email support@zominate.com with their name and what happened. Our rules are in the Terms of Service.
Common questions
My progress is gone. What happened?
The web test build is for testing, and test progress may be reset while the game is in development. If your base disappeared outside of a reset, email us your player ID from Settings and we will look into it.
How do I keep my base on a new phone?
Save it first: in the game open Settings > Account and continue with Apple or Google. On the new phone, install Zominate, open Settings > Account, continue with the same Apple ID or Google account and choose Load it.
A purchase did not arrive.
Restart the game first: purchases are confirmed by our server and can take a moment. If the Catalysts still are not there, email us the order number from your Apple or Google receipt. Refunds are handled by the store you bought from.
The game will not load in my browser.
The test build works best in an up-to-date Chrome, Safari, Edge or Firefox. Try reloading the page, closing other tabs, or turning off content blockers for zominate.com. On iPhone you can add it to your Home Screen from Safari's Share menu to play full screen.
Can I change my display name?
You pick your name once, during the tutorial. If you need it changed, email us your player ID and the new name you want.
Is Zominate free?
Yes. It is free to play with optional in-game purchases. Anything you can buy can also be earned by playing.
Play the test build
The latest build is always at zominate.com/play. It is free and runs in your browser.